Status vocabulary
Every status and outcome word the product uses, and exactly what each one commits to.
The same words appear on boards, in the daily brief and in traces, and they mean the same thing in all three. Where two words look interchangeable in ordinary English they are kept apart here on purpose.
| Word | Where it appears | Commits to |
|---|---|---|
| Triage | Board column | Arrived, unowned, matched by no brief yet. |
| Queued | Board column | Owned and waiting to be picked up. |
| Working | Board column, trace | An agent is on it right now. |
| Hold | Approval queue | Routed to a person and waiting on a decision. Not refused. |
| Released | Approval queue, trace | A person applied the proposed change, and their name and the time are on the record. |
| Settled | Board column, brief | Completed within the agent’s brief. |
| Handed off | Trace | Passed to another owner, with a reason written by the agent that passed it. |
| Stopped | Trace, brief | The run ended itself. A source was unreachable, a limit was reached, or an input did not make sense. Correct behaviour. |
| Failed | Trace, brief | The run ended on an error rather than a decision. Read these first. |