The daily brief
What is in it, what is deliberately not, and the one number worth reading first.
A short read covering what settled overnight, what stalled, and what is waiting on a person. It is designed to be finished in about ninety seconds, and everything in it links to the item behind it.
Read the oldest waiting item first
Not the settled count. The settled count is pleasant and tells you nothing you need to act on; the oldest waiting item tells you whether the approval queue is being read at all. A queue with fourteen hours in it is the single most common way an otherwise working setup stops delivering.
What is in it
| Line | Answers |
|---|---|
| Settled overnight, by agent | Did the routine work happen |
| Runs that stopped themselves | Was a source unreachable, or a limit reached |
| Runs that failed | Is something actually broken |
| Waiting on a person, with the oldest | Is the queue being read |
| New in triage | Is work arriving that no brief covers |
What is deliberately not in it
- Charts. A chart of yesterday is something you glance at rather than act on, and this is a page you act on.
- Credit spend as a headline. It belongs on the account, where the authoritative figure lives, not in a summary that would make it look like the point of the morning.
- Anything congratulatory. A brief that celebrates is a brief people stop reading.