About
Agent operations for small retail teams
Hawi assigns repeated stock, order, supplier and support work to named agents, and gives you a queue for the decisions you want to make yourself.
Why it exists
Most operations software assumes a company has a dedicated department. Its pricing and workflow make the same assumption: somebody owns each queue, a handover has a person on both ends, and somebody is watching the exceptions.
In a shop of two, nobody owns each queue. The same person is the buyer, the packer, the support desk and the one who notices that a line is about to run out. The work does not get missed because it is hard — it gets missed because it arrives while that person is doing the other four jobs.
Hawi gives the repeated checking, chasing and drafting to agents. Refunds, purchases, supplier commitments and other irreversible actions stay in a named person’s approval queue.
What it will not do
Put a person on the money line
Refunds, purchases, supplier commitments and other irreversible actions can be routed to a named person before they run, with a ceiling per agent for what does not need asking.
Show the state of every connection
Every provider states how access works and whether the connection is live in your workspace. An unfinished setup is visible before an agent tries to use it.
An agent's work is readable afterwards
Every run keeps what it read, what it called and what it decided. When something goes wrong, the transcript shows the steps that produced the result.
Start with one agent and one job.